The City of Raleigh main phone number is 919-996-3000. Water and trash, 919-996-3245; potholes, 919-996-6446; police non-emergency, 919-829-1911; council.
Last checked Oct. 24, 2026. Updated after every election and whenever a number changes. Every number comes from the City of Raleigh’s own pages, linked below. Raleigh voters elect a mayor and all seven council seats on Nov. 3, 2026; see our voting guide.
Raleigh voters elect the mayor and the seven City Council members; the city manager, Marchell Adams-David, heads the city staff. City Hall is the Raleigh Municipal Building, 222 W. Hargett St.
Most-used numbers
- City of Raleigh main number: 919-996-3000 (TDD 919-996-3107)
- Emergency: 911
- Police non-emergency: 919-829-1911
- Water, sewer, trash and recycling, billing and after-hours water emergencies: 919-996-3245
- Animal Control: 919-831-6311
- Code enforcement: 919-996-2444
- Permits: 919-996-2500
City of Raleigh phone number for everything else: 919-996-3000
The City of Raleigh’s main phone number is 919-996-3000, the line the city’s frequently called numbers page gives for anything not on its list. The TDD line is 919-996-3107. Problems can also be reported online through the city’s Ask Raleigh portal.
The same city page lists these direct lines:
| What you need | City of Raleigh phone number |
|---|---|
| Missed trash, recycling or yard waste pickup | 919-996-3245 |
| Water or sewer emergency (24/7), discolored water | 919-996-3245 |
| Utility bill payments | 888-905-3169 |
| Potholes, sidewalks, graffiti, street drainage | 919-996-6446 |
| Drainage on private property | 919-996-3779 |
| Traffic signal not working | 919-996-6020 |
| Missing or damaged street signs | 919-996-6608 |
| Streetlight repair requests | 919-996-4045 |
| Neighborhood traffic management (speeding on your street) | 919-996-4066 |
| Building permits, inspections and zoning | 919-996-2500 |
| Public nuisances such as overgrown lots | 919-996-2444 |
| Abandoned cars on city streets | 919-831-6311 |
| Public records requests | 919-996-3100 |
| Injury or property damage claims | 919-996-2240 |
| Job applications | 919-996-3315 |
| Police internal affairs | 919-996-3155 |
For a streetlight that is out, the city’s page also lists Duke Energy at 800-474-6300 and Wake Electric at 800-777-9898, depending on who supplies the area.
Mayor and City Council
From the City Council office. The council office does not publish individual phone numbers; use the shared contacts.
| Seat | Member |
|---|---|
| Mayor | Janet Cowell |
| At-large | Stormie D. Forte |
| At-large | Jonathan Lambert-Melton |
| District A | Mitchell Silver |
| District B | Megan Patton |
| District C | Corey Branch |
| District D | Jane Harrison, mayor pro tem |
| District E | Christina Jones |
- City Council office: 919-996-3050
- All council members: citycouncilmembers@raleighnc.gov
- Mayor’s staff: mayorstaff@raleighnc.gov
- Council staff: councilstaff@raleighnc.gov
The council meets in regular session on the first and third Tuesdays of each month in the Council Chamber at 222 W. Hargett St.; the first-Tuesday evening session starts at 7 p.m., according to the city’s public hearings page. Find your district on the Wake County electoral district search.
City departments
| Office | Who | Phone | Where |
|---|---|---|---|
| City Manager | Marchell Adams-David | 919-996-3070, citymanager@raleighnc.gov | Municipal Building, 2nd floor |
| City Clerk | Louis Buonpane | 919-996-3040 | 222 W. Hargett St., Suite 207 |
| Raleigh Water customer care and billing | 919-996-3245; bill questions also 888-905-3169 | In-person payments, 222 W. Hargett St. | |
| Solid Waste Services | 919-996-3245, sws@raleighnc.gov | 630 Beacon Lake Drive | |
| Raleigh Police Department | 919-829-1911 non-emergency; 919-996-3335 headquarters | 111 W. Hargett St. | |
| Animal Control (Police Department) | 919-831-6311 | ||
| Code Enforcement | 919-996-2444 | One City Plaza, 421 Fayetteville St., Suite 1200 | |
| Permits and Development | 919-996-2500 | 1 Exchange Plaza, Suite 400 | |
| Transportation (streets, sidewalks) | 919-996-3030 | ||
| Parks, Recreation and Cultural Resources | 919-996-3285; maintenance 919-996-4115 | ||
| Graffiti removal | 919-996-6446 |
Code Enforcement handles housing and building standards and public nuisances such as overgrown lots. Animal Control responds to dangerous animals, abuse, troublesome wildlife, injured animals, noisy dogs and abandoned pets, the city says.
Not a city service
- Property taxes, elections, the jail, restaurant inspections and the health department are Wake County: see our property taxes, voting and restaurant inspections guides.
- Public schools are the Wake County Public School System: 919-431-7400.
- Interstates and state highways are NCDOT Division 5: 919-220-4600.
- Electricity comes from Duke Energy, not the city: see power outages.
What this means for you
- When in doubt, call the city’s main number, 919-996-3000.
- One number, 919-996-3245, covers water, sewer and trash.
- Use 919-829-1911, not 911, for noise, animal complaints and other non-emergencies.
- Seven council seats and the mayor are on the Nov. 3 ballot.
Frequently asked questions
What is the City of Raleigh main phone number?
919-996-3000. The city lists it as the number to call for everything not on its frequently called numbers list; the TDD line is 919-996-3107. Problems can also be reported online through the Ask Raleigh portal.
Who is the mayor of Raleigh?
Janet Cowell is the mayor of Raleigh. Reach the mayor’s staff at mayorstaff@raleighnc.gov or the City Council office at 919-996-3050.
What is the Raleigh police non-emergency number?
Call 919-829-1911 for non-emergencies such as noise or animal complaints. Call 911 for emergencies.
Who do I call about my Raleigh water bill?
Raleigh Water Customer Care and Billing at 919-996-3245, the same number for after-hours water emergencies and trash service.
Who is my Raleigh City Council member?
Raleigh has five district seats, A through E, and two at-large seats. Mitchell Silver represents District A, Megan Patton District B, Corey Branch District C, Jane Harrison District D and Christina Jones District E; Stormie D. Forte and Jonathan Lambert-Melton are at large.
Where is Raleigh City Hall?
The Raleigh Municipal Building is at 222 W. Hargett St. The City Council meets there in the Council Chamber.
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